Install on Shopify

Terms of Service

Last updated November 14, 2026

These terms are an agreement between you, the Shopify merchant who installs Shop Bookings (“you”), and [YOUR LEGAL NAME OR COMPANY NAME], [YOUR BUSINESS ADDRESS] (“we”, “us”). By installing or using the app you agree to them. If you use the app for a business, you confirm you can agree on its behalf.

1. The service

Shop Bookings lets you take appointment bookings and sell event tickets in your Shopify store, send confirmations and reminders, and check customers in. We may improve or change features over time. If we remove a feature you pay for, we’ll give you reasonable notice.

2. Your account

You use the app through your Shopify store. Keep your Shopify account secure; you’re responsible for what happens in the app under your store, including what your staff do.

3. Plans, billing and credits

  • The Free plan costs nothing. The Pro plan is billed by Shopify, monthly or yearly, at the price shown in the app when you subscribe. Shopify’s billing terms apply.
  • You can cancel Pro at any time from the Plans page. It stays active until the end of the period you’ve paid for; we don’t give partial refunds unless the law requires it.
  • SMS and WhatsApp messages use prepaid message credits, bought through Shopify. Prices per message are shown in the app and can change with our providers’ prices. Credits don’t expire while the app is installed and aren’t refundable or transferable, except where the law requires.
  • We’ll tell you at least 30 days before we raise the price of your plan.
  • Prices don’t include taxes; Shopify adds any that apply.

4. Your responsibilities

  • The services, events, prices and content you publish are yours, and you deal with your customers directly, including refunds, cancellations and complaints.
  • You have a lawful basis for the customer information you put into the app, including information you import.
  • Text messages: you only send SMS or WhatsApp messages to customers who agreed to get them, you honour opt-outs, and you follow the rules for messaging in your customers’ countries, for example consent rules for text messages in the US.
  • Your messages must be about bookings, tickets and events. Don’t use the app to send spam, unlawful, misleading or harmful content.

5. Acceptable use

Don’t misuse the service: no attempts to break or overload it, access other merchants’ data, resell it, or use it for anything illegal. We may suspend messaging or access if needed to stop misuse or protect others, and we’ll tell you why.

6. Data processing

For your customers’ personal information (“customer data”), you are the controller and we are your processor. We will:

  • process customer data only to provide the app and as you instruct through your use of it and these terms;
  • make sure people who handle customer data are bound by confidentiality;
  • keep appropriate security measures, including encryption in transit and at rest, and limited access;
  • use only the sub-processors listed in our Privacy Policy, under written terms that protect the data as well as these do, and give notice in the Privacy Policy before adding new ones;
  • help you respond to customers’ requests to access or delete their data, including through Shopify’s data request system;
  • tell you without undue delay, and within 72 hours where possible, after becoming aware of a breach affecting your customer data;
  • delete customer data after you uninstall the app, when Shopify asks us to (normally 48 hours after uninstall), unless the law requires us to keep it; and
  • give you the information reasonably needed to show compliance with this section.

Where customer data is transferred across borders, we rely on appropriate safeguards such as standard contractual clauses where the law requires them.

7. Third-party services

The app relies on Shopify, and may connect to services you choose, such as Twilio, WhatsApp, Klaviyo or Mailchimp. Their terms apply to your use of them, and we aren’t responsible for their services.

8. Our content

We own the app and its software, design and content. You own your content and data. You give us permission to host and process it only to run the service for you.

9. Availability and support

We work to keep the app available and reliable, but we can’t promise it will always be uninterrupted or error-free. Support is available by email at support@shopbookings.app.

10. Ending the agreement

You can stop using the app at any time by uninstalling it. We may end these terms or suspend the service if you seriously breach them, or with 30 days’ notice if we stop offering the app. Sections 6, 8, 11, 12 and 13 continue after the agreement ends.

11. Disclaimers

Apart from what these terms say, the app is provided “as is”. To the extent the law allows, we don’t give other warranties, for example that it will meet every need of your business.

12. Limitation of liability

To the extent the law allows, neither of us is liable for indirect or consequential losses, such as lost profits or lost data, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can’t be limited by law.

13. General

  • These terms are governed by the laws of [COUNTRY OR STATE], and its courts have jurisdiction, unless your local law gives you the right to bring a claim where you live.
  • We may update these terms. For meaningful changes we’ll give you notice in the app or by email at least 30 days before they apply; if you keep using the app after that, the new terms apply.
  • If part of these terms can’t be enforced, the rest still applies.

Contact

[YOUR LEGAL NAME OR COMPANY NAME], [YOUR BUSINESS ADDRESS] · support@shopbookings.app